FAQ

Q. How do I register for Mittoshop.com?

Click "Become a Member" (located on the top right-hand corner) "Register" and fill out the application. Please be advised that some states and international businesses will not have "Seller Permit". You can also submit an application using your business license, state certification, and/or federal tax id (EIN).

Q. I registered, but I still cannot access the website. What should I do?

Do NOT submit another application. After submitting your initial application and required documentation, we need to review and verify your information. This procedure usually takes 1-2 business days, but may take as long as 3 business days. Once your application is verified, you will be able to access our online store. Your login credentials will be sent to the email address you provided in your application. Please note that this email may get filtered into your junk/spam folder. If you haven't received your login information in 3 days, please contact us at (323) 726-2600 or info@mittoshop.com.

Q. Why does my application need to be verified?

Because we are an online wholesaler, we are legally required to make sure our merchandise is purchased for resale only.

Q. Can non-US-residents buy from Mittoshop.com?

Yes. We cater to all resellers, including businesses located abroad. International businesses will usually have business certificates or equivalent documents provided by their respective federal/regional governing bodies. Please make sure to provide any, and all such documents in your application.

Q. Can I change my login ID and password?

Your login ID will always be your email. You can change your login email and/or password by clicking "My Account" (located on the top right-hand corner) "Change ID & Password."

Q. I forgot my login ID and/or password. What do I do?

On the sign in page, click the "Forgot Your Password?" link, and provide the email address associated with your account. You will be sent an automated email with instructions on how to reset your password (Please check junk or spam folder). If you have forgotten the email address associated with your account, please contact us at (323) 726-2600 or info@mittoshop.com.

Q. How do I change my account information?

Click "My Account" on the top right-hand corner, and you will be able to update your account information.

Q. How can I unsubscribe from newsletters?

Click "My Account", "Account Dashboard", "Newsletters subscriptions" and uncheck the General subscription box. You can come back to this page and opt-in again at any time.

Q. Will my personal information be shared with third parties?

We value our customers' privacy. Your information will never be shared with other companies or individuals.

Q. How will my personal information be protected?

We strive to maintain secure servers and networks for our customers. Our network is subjected to routine security sweeps, and reinforced with firewalls and anti-virus systems.

Q. What payment methods are accepted on Mittoshop.com?

We accept cards issued by all major credit card companies.

Q. I placed an order. What now?

Your order will usually be processed same-day if it is placed by 3:00pm Pacific Time, but it may take up to 2 business days. Once your order is processed, you will only be charged when your items ship. You may or may not see a preauthorization hold on the credit card you have on file in an amount greater than the subtotal of your order when items are ready to ship. This is normal, and the difference between the preauthorization hold and the final charge will be released back into your account.

PLEASE NOTE THAT PRICES AND AVAILABILITY OF ITEMS ARE SUBJECT TO CHANGE WITHOUT NOTICE

Q. How do I know if/when my order shipped?

You will receive an email containing your invoice and tracking number(s) once we ship your items.

Q. When will my back orders or preorders ship?

Back order and preorder items will be shipped as they become available. All orders will be shipped as ready unless the customer has requested to be notified before shipping these items.

Due to high demand for our items, we cannot hold any items, and certain items may sell out if you choose to be notified before shipping. For urgent orders/items, we recommend you allow us to ship as ready in order to increase your chances of receiving items that are in particularly high demand.

Q. Do promotions apply to all orders? / My promotion didn't apply during checkout.

Promotions are limited to the conditions as stated in each one. Sale items cannot receive additional discounts. Free shipping promotions are only applicable in the U.S. (excludes Hawaii, Alaska, Puerto Rico). Furthermore, promotions that are exclusive to mittoshop.com can only be applied on orders that are checked out via our website, and cannot be transferred to other market platforms.

If the promotion did not apply during checkout, we will manually apply it during order processing (promotion terms/conditions apply).